Face Off: HelloSign vs DocuSign

James Lintzer |

Electronic signatures have become standard practice for most businesses, from the small business up to the large enterprise corporation. Whether it be done across the world or across the desk, the eSignature saves people and companies valuable time and financial resources.

You’ll find a HelloSign vs DocuSign comparison interesting in that both products have many similar features yet provide a different user experience. Either company will meet your needs when it comes to the e-signature, but they appeal to two different types of businesses.

In this article, we’ll go through the highlights of the advanced features of HelloSign and DocuSign, as well as look at their customer support, pricing, and their ease of use. After reading, you should be able to choose the right electronic signature software for your business. 

HelloSign app tile logo


HelloSign is a good choice for professionals and small businesses. It’s user-friendly and effectively streamlines legally binding contractual agreements. It integrates easily with a wide variety of third-party apps such as Dropbox, Evernote, Google Drive, OneDrive, HubSpot, Slack, and Salesforce.

A key advantage of HelloSign vs DocuSign is the ability for a business to customize and save templates – a big time-saver for a sole practitioner or an enterprise user. In addition, HelloSign uses a drag and drop format, making it a quick option for an electronic signature.

Features and Benefits of HelloSign

HelloSign is a functional platform that provides the following features and benefits:

  • Provides a straight-forward, simple user experience
  • Easy to set up – not complicated and can be done in a few short steps
  • Data security and storage are cloud-based
  • Features two-step authorization, an audit trail, and status notification
  • Templates and documents are protected by SSL encryption
  • Multiple packages with different price levels
  • It has an intuitive mobile app
  • Custom branding
  • Easy for recipients to sign documents
  • Offers a free trial 

Is HelloSign Legally Binding?

Yes, a document signed using HelloSign is legally binding and enforceable in a court of law. Many attorneys use HelloSign, as do real estate brokers and title companies. 

HelloSign Drawbacks

HelloSign has more pros than cons, but it’s not perfect. Depending on the plan selected, it can be pricey compared to other platforms. It comes up a bit short on advanced features, such as Transaction Room that DocuSign offers, and it doesn’t integrate with SharePoint. Additionally, the number of templates is limited, it offers no conditional or advanced fields, and its in-person signature feature is only available with the higher-priced plans.


A well-known player in the e-signature space, DocuSign is a bit cumbersome to use, but successfully serves its purpose of getting documents signed via e-signature. It has dominated the enterprise space because of its advanced features, which can turn off some small business users. DocuSign has a favorable reputation, millions of users, and stacks up competitively vs HelloSign.

DocuSign Logo

DocuSign Features and Benefits

DocuSign has made its mark by offering some convincing pros. They include:

  • It’s available on iOS, Android, and Windows 10 mobile and tablet devices
  • Template reusability and customization vary based on the plan selected
  • E-signing of documents can be done offline
  • Integrates with custom APIs, SharePoint, Salesforce, Google Drive, and many more
  • Documents can be assigned to specific users with some plans
  • Complies with privacy and security standards, including ESIGN, UETA, and HIPAA
  • No download needed if the browsing option is selected
  • Individual documents can be customized with expiration settings, form fields, reminders, and an audit trail

DocuSign’s Shortcomings

DocuSign is a force to be contended with in the world of electronic signatures, but it falls short in several ways. Compared to other platforms, it can be expensive and only the higher-priced levels are feature-rich, such as signer authentication. You also must spend more with DocuSign for a higher level of customer support. 

DocuSign isn’t what you would term “user-friendly” and can be time-consuming to learn.

HelloSign and DocuSign Pricing

HelloSign offers four tiers:

Free Plan: Templates can’t be saved and you’re limited to three documents that can be edited, sent, and signed each month. Allows only one sender.

Pro Plan: $13 per month if payment is made upfront; if the monthly payment option is selected, price changes to $15 per month. Unlimited document signing is allowed.

Business Plan: $40/$50 per month, depending on if paid upfront. Includes all of the Pro features and offers more templates and multiple senders.

Enterprise Plan: Custom pricing is available upon request. Includes all of the Business Plan and Pro Plan features, as well as phone support.

DocuSign also has four price levels:

Personal: $10 per month, and the mobile app is available. Allows for a maximum of five signings per month. Documents can include basic fields with limited customization.

Standard: $25 per month, per user. Same features as the Personal level but has additional branding, notification, reminders, and more.

Business Pro: $40 per month per user. In addition to the same features as Personal and Standard plans, it allows for users to have unlimited document sending and signing.

Advanced Solution: Pricing is available upon request. Highly customizable and offers improved customer support.

Is HelloSign Better Than DocuSign?

There really is no “best” choice here – both platforms are adequate. They’ve both been successful by concentrating on the market segment that has best responded to their marketing efforts: the small-medium size businesses for HelloSign and enterprise accounts for DocuSign. Many smaller users also have chosen DocuSign because its name is so closely associated with the electronic signature.

Enter jSign

Not to be outdone is jSign, which is a sister offering of eFax, the premier online fax service in the world. jSign ensures the integrity of each document and provides users peace of mind through its blockchain technology, which tracks every stage of the online signature process.

jSign is the easiest to use electronic signature platform you’ll find anywhere. There are only three simple steps to follow:

  1. Upload & prepare your document. Just drag and drop, then insert date, initials, and signature fields.
  1. Email the document for signature. There are multiple ways recipients can sign: handwritten signature, typed text, or an e-signature created with a stylus pen, mouse, or trackpad.
  1. Wait for notification. Once your document is signed, you’ll instantly receive an email containing a link for you to download the signed document. Documents can then be sent to Google Drive, Dropbox, and OneDrive.

In addition to outdistancing the features of HelloSign vs DocuSign, jSign ensures signature authenticity and is virtually tamper-proof. Documents are tracked and timestamped, and signing locations can be restricted for enhanced security. 

Not only that, but jSign has two-factor authorization through email and a mobile number, and the Certificate of Completion shows the IP, browser, device, and location of the signer of each document.

You’ll also find jSign to be accessible and helpful, offering 24/7 U.S.-based support.

With jSign, users don’t have to be concerned with printing, scanning, or faxing documents. Document signing can be conveniently completed online from a computer, laptop, or phone. Real-time notification will instantly let you know your documents have been signed.

If you’re looking to eSign documents online, take advantage of jSign’s free trial today!

James Lintzer
Senior Marketing Manager

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